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Thank you for choosing MIDCAROLINA PEDIATRICS!
The Patient Portal is designed to allow easier access to medical records and other documents. It is not designed to provide medical advice or replace visits directly with your provider.
Please be aware that portal message inquiries and refill requests can take up to 3 business days for a response. This time may be prolonged during clinic closures.
In the event that you need to contact us through the portal after business hours, please know that messages from this site are only monitored and responded to during normal business hours. In case of an emergency dial 911.
Patient Portal Privacy Policy: Your Privacy Rights
Scope and Purpose of This Policy
This privacy policy (the “Policy”) describes the practices of the Patient Portal (the “Portal”) regarding information about you that we obtain through your use of the Portal. The Portal is an Internet service powered by [Internet Service Provider] which allows patients and other authorized users to coordinate and manage their medical care with their providers through electronic communications, increased access to health records, appointment scheduling, prescription requests, and bill payment processes.
This Policy applies to information we collect through the Portal and how it is used.
The Information We Collect
Information you provide us:
•When you register for the Portal, we may ask you to provide the following information:
o Patient first name, patient last name, date of birth gender, email address, [PIN?], and phone number
•Information we collect from your use of our services:
o We use cookie technologies on your computer to improve Portal users’ experience, including but not limited to storing user session IDs and enabling “remember me” functionalities for simplified login-in procedures on trusted devices.
o We may automatically collect and store information in our server logs regarding your use of our services and the content you viewed. This information may include your IP address: device-specific information about the device you used to access the Portal; the patterns of searching and browsing that preceded access to the Portal; and the patterns of searching and browsing on the Portal to improve our services and for security purposes.
o The Portal does not respond to web browsers’ Do Not Track signals.
How We Use Your Information
• We may use your information for the following purposes, including but not limited to:
o To respond to your inquiries and fulfill your requests;
o To inform you about relevant and vital information about the Portal, other services, or offerings from us for which you are eligible and for which you may be interested in applying, updates to terms, conditions, and policies, and other relevant administrative changes and information relating to the Portal;
o [To deliver relevant marketing information;]
o To enhance the functionality of the Portal, data analysis, audits, and to comply with all laws, regulations, and law enforcement requirements;
o To pull requisite data to adhere to government incentive programs, including but not limited to our achievement of Meaningful Use standards;
o To plan risk control measures, such as fraud and abuse detection and prevention.
• We may de–identify and aggregate your data – meaning this data cannot be used to identify or contact you for our business purposes, including analyzing data trends, research, or offering new products and services.
• We track the number of visitors using certain portions and features of the Portal to make any necessary changes to improve its functionality.
• We track the popularity of features of the Portal to guide the development of new ones.
• Unless otherwise provided in this Policy, we will not disclose your personal information except when:
o You have given us your consent to share or use information about you;
o We believe that we need to share information about you to provide a service that you have requested from us or from others;
o We are required by law to disclose information; or
o We believe it is necessary to protect our rights or to avoid liability or violations of the law.
Updates to This Privacy Policy
•We reserve the right to make periodic updates and revisions to this Policy. Any updates will be posted on this page. Please check this page to review whether any changes have been made to the Policy. We value the protection of sensitive health information. If you have any specific questions about the Patient Portal website privacy policy, please contact us at PRACTICE PHONE NUMBER. Patient Portal support requests (e.g., trouble logging in, password assistance, access to family member’s information, etc.) or frequent questions about the Portal should be directed to us by signing into the Patient Portal and sending a secure message or calling our office. We are unable to respond to general support inquiries sent to this email address.
Our Data Protection and Security Policy
•We take the security and privacy of protected health information very seriously. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. These safeguards are intended to ensure that our system is secure and that it meets our obligations under the HIPAA Security Standards Final Rule, as well as CCHIT Meaningful Use Security Requirements to specifically protect all electronic health information created or maintained by our certified Electronic Health Record technology. Prudent security practices dictate that some of our procedures cannot be disclosed in detail. However, certain information regarding our security features can be provided upon request by you with the contact information detailed above.
Key Terms
•COOKIES: Cookies are small text files that are sent from a website to your computer’s browser when you visit the site. These cookies are then stored in files within your computer’s browser. Websites can access only the cookie that they have stored on your computer. For example, if the Acme Computer Company stores a cookie on your browser, Acme may access its own cookie to improve the user’s online experience, but it could not access any cookies belonging to another company. For every future time you access the website, your browser sends the cookie back to the server, which notifies the website of the user’s previous activities on the website. Thus, cookies serve several useful purposes, like letting you navigate between pages more
efficiently, saving your preferences, and enhancing your user experience with the website.
•INTERNAL PROTOCOL (IP) ADDRESS: An IP Address is a unique numerical address that identifies devices on the Internet or a local network. IP addresses allow these devices to communicate with one another and transmit relevant information.